Frequently Asked Questions
What is Acosta AI?
Acosta AI is an intelligent AI assistant available at heyacosta.com. It helps you with writing, research, coding, answering questions, and much more — all through a simple chat interface.
Who made Acosta AI?
Acosta AI was built by Lachlan Thurlow, a sole trader operating under the Transnology brand (ABN registered). You can learn more at transnology.co.
Is Acosta AI free?
Acosta AI offers the following plans (all prices in AUD):
- Acosta AI Go – 30-day free trial, then $10/month. Great for everyday use.
- Acosta AI Max – $30/month. Full access to all model variants and higher usage limits.
Acosta AI is also a member of Stripe Climate and contributes 5% of all purchases toward carbon removal.
What AI model does Acosta AI use?
Acosta AI is powered by the Acosta 1 model system — a suite of purpose-built variants optimised for different tasks. The system uses smart routing to automatically select the right variant for each request, so you always get the best response without needing to configure anything manually.
The Acosta 1 family includes:
| Variant | Purpose |
|---|---|
| Acosta 1 Lite | Fast, lightweight responses for everyday tasks |
| Acosta 1 Think | Deep reasoning for complex questions |
| Acosta 1 Vision | Image understanding and visual analysis |
| Acosta 1 Voice | Natural voice interaction |
| Acosta 1 Live | Real-time, streaming conversations |
What is the minimum age to use Acosta AI?
You must be at least 13 years old to create an account. Users under 13 require explicit permission from a parent or guardian before signing up.
How does Acosta AI handle my data?
Your account is secured with Firebase Authentication. Conversations are processed through a secure backend proxy and are not shared with third parties. Acosta AI is committed to handling your data responsibly and in accordance with applicable privacy laws.
For full details, refer to the Privacy Policy on heyacosta.com.
What is the Supporter Badge?
The Supporter Badge is a special badge you can unlock by making a contribution of at least $2 (recommended $5). It recognises community members who help support the development of Acosta AI.
How do I contact support?
If you have questions or need help, you can reach the Acosta AI support team through:
- Website: heyacosta.com
- Transnology: transnology.co